Banking basics
What is Northwest Bank's routing number?
Northwest Bank's routing number is 243374218.
How do I contact customer service?
Bankline is available 24/7. Call 1-877-672-5678 to get started. Live specialists are available Monday to Friday from 8 a.m. to 8 p.m. EST and Saturday 9 a.m. to 1 p.m. EST.
What are the customer service hours of operation?
The Northwest Contact Center hours are Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 9 a.m. to 1 p.m.
Accounts and opening an account
How do I open an account?
If you are an existing Northwest customer enrolled in online banking, log in and select Accounts, then Open An Account. If you are new to Northwest, you can visit a local branch or use the link below.
How do I open a checking account?
Visit a local branch or apply online using the link below.
How can I sign up for a business bank account?
Visit any Northwest Bank branch and our team will help you open a business bank account. Use the branch locator to find a location near you.
Where can I find my account balance?
After logging into online or mobile banking, select the account you want to view. Your available balance appears under Account Details and includes holds and pending transactions.
Online and mobile banking
How do I sign into online banking?
After enrolling, you can log in through the Northwest app or the Northwest website using your credentials. For step-by-step instructions, use the link below.
Online banking login instructions
How do I unlock my Online Banking account or reset my password?
If you forget your password or get locked out, you can reset it from the Northwest home page. No need to call.
How do I change my username or password?
For help changing your online banking password, select Forgot User ID? on the sign-in screen. After signing in, you can change your User ID by selecting Settings, then Profile Updates, then User ID.
What are the terms and conditions for Online Banking?
View our Online Banking terms and conditions using the link below.
Online Banking terms and conditions
Transfers and payments
How do I make a transfer between my accounts?
In online or mobile banking, use Make a Transfer to set up a one-time or recurring transfer between your Northwest accounts. Transfers process automatically so your money is where you need it.
How do I make an external transfer between my Northwest account(s) and another bank?
You can link accounts at other financial institutions to Northwest Online Banking so you can transfer money between banks without leaving home.
How do I set up direct deposit?
Provide the payer with your Northwest account number and routing number. The Northwest routing number is 243374218.
How do I make a loan payment?
If you have a Northwest loan, you can make a payment by mail using your coupon booklet, by telephone, in online banking, in person, with an automatic transfer, or using Bill Matrix.
Debit and credit cards
I lost my debit card. What should I do?
Please call Northwest Customer Service at 1-877-672-5678 Monday to Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 1 p.m. Outside of these hours, call 1-800-472-3272.
How do I activate my debit card?
Your debit card arrives in a plain white envelope in 7 to 10 business days. To activate, follow the instructions on the sticker on the front of your card. The activation phone number is 800-992-3808.
How to lock a misplaced credit or debit card?
In online banking, select Accounts, then Manage Cards, then Lock Card. If you are not enrolled in online banking, call 1-877-672-5678 Monday to Friday 8 a.m. to 8 p.m. or Saturday 9 a.m. to 1 p.m.
How do I apply for a credit card?
You can apply online using the link below. You can also apply at any Northwest branch.
Apply for a Northwest credit card
How do I pay my credit card online?
After enrolling in online banking, you can pay your credit card online using the link below.
What do I need to complete a credit card application?
- Full legal name
- Address
- Social Security number
- Government-issued photo ID (state driver’s license, state-issued ID, or US passport)
- Employer information (if employed) and monthly income
- Additional income you receive
What can I use balance transfer for?
A balance transfer can help you save money through a promotional interest rate. For more information on Northwest credit cards, use the link below.
Learn about Northwest credit cards
Checks
How do I order checks?
Call 1-877-672-5678 or visit your local office to order checks. You can also order checks online through Deluxe.
How do I order checks and checkbooks online?
If you are enrolled in online banking, log in and select Services, then Order Checks. If you are not enrolled, you can order using the link below.
How do I read a check?
Look at the numbers printed along the bottom of the check. They appear in this order: routing number, account number, then check number.
Rates
What are Northwest Bank's current loan interest rates?
View current loan interest rates using the link below.
What are Northwest Bank's current deposit interest rates?
View current deposit interest rates using the link below.
Loans and borrowing
Where can I find information on loans?
On northwest.bank, select Personal, then Borrow, then choose the loan type you want. You can also start at our loans overview page below.
How do I apply for a mortgage?
To explore options and apply for the mortgage that fits your needs, use the link below.
How do I apply for a personal loan?
Start online by clicking the prequalification button and answering a few questions. It only takes a few minutes.
How do I prequalify for a personal loan?
To see what loan offer may be available, start prequalification and answer a few questions.
What do I need to complete a personal loan application?
- Full legal name
- Address
- Social Security number
- Government-issued photo ID (state driver’s license, state-issued ID, or US passport)
- Employer information (if employed) and monthly income
- Additional income you receive
- Deposit account information for funding
- Deposit account information for monthly payments
How long will it take to receive my personal loan funds?
You can receive funds in as little as one day if depositing to a Northwest account. If depositing to another institution, it may take up to 10 days.
Digital payments
How do I set up Zelle?
Zelle is a convenient way to send and receive money with family and friends. Login into Online Banking and start sending and receiving money today.
Will I be charged a fee if I make a mobile deposit?
No. Mobile deposit in online banking and the Northwest mobile app is a free service.
Security and fraud
How do I protect myself from frauds and scams?
Your security is our priority. Find tips to help protect yourself and steps to take if you think you are a victim of fraud.
Fees and overdraft protection
Does Northwest Bank have overdraft fees?
Overdraft protection helps you use your own funds from a linked account, like savings or a line of credit, to bring your checking account back to a $0 available balance when a transaction would overdraw the account. Courtesy Overdraft may also apply in certain situations. Terms and fees can vary, so it is important to review the details.
Learn about overdraft protection
Financial wellness and retirement
How much should I save for retirement?
Visit our Financial Wellness Center for articles, calculators, and tools to help you plan for what is next.
Visit the Financial Wellness Center
How do I start a 401k?
Learn more about saving for retirement, including how 401k plans work, using the link below.